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BI Web Services
Troubleshooting
When problems are detected in the services execution; we recommend following the steps below to detect where the problem is occurring.
- Virtual Directory Settings
Verify that the virtual directory associated to the services is correctly set. For this, you can access through Internet Information Services (IIS 5.0 or higher version) and verify that GxplorerServices60 or GXqueryServices30 virtual directory (depending on the installed product) is pointing to the physical directory.
<<Installation_Path>>\Services\
- Obtain the services definition
Verify that the Web services WSDL is correctly obtained: http://<server>/<VirtualDirectory>/services.asmx?wsdl
E.g.: execute the following in a local installation:
http://localhost/GXplorerServices60/services.asmx?wsdl o http://localhost/GXqueryServices30/services.asmx?wsdl
Verify that the Web component is installed and working. You can access from the program group to the Web Access shortcut.
- Make sure you are using the correct web service parameters
If you are using a location.xml file or Location data type to change the default BI Services location make sure all the parameters are correctly set; the following is a location.xml example to be taken as example:
<GXLocations>
<GXLocation name="GXBI_Services">
<Common>
<Host>MachineNameOrIP</Host>
<Port>80</Port>
<BaseURL>/gxplorerservices60/</BaseURL>
<timeout>30</timeout>
<Secure>0</Secure>
<cancelonerror>2</cancelonerror>
</Common>
</GXLocation>
</GXLocations>
- Use the ConnectionTest Service
Verify that the components are installed and working using the test service.
- Generate Application trace
Setup the trace level in the Settings utility.
Follow the recommendations taken from here.
Verify the Windows Events viewer (application section) to search for error Messages or Warnings.