Since GeneXus Next, the Business Process Diagram object includes the following features that provide AI features:
You can define a Task of the Agent type (its Task's Type property = 'Agent'). After that, the Agent property will be available to indicate the agent that solves the Task.
Just as the 'User' Tasks are shown in green and the 'Script' Tasks are shown in blue, these 'Agent' Tasks are shown in yellow in the Business Process Diagram object.
You can define a Task of the Conversational type (its Task's Type property = 'Conversational'). After that, the Agent property will be available to indicate the agent that solves the Task (the agent must be of the Chat type).
This is an interactive Task that allows chatting with an agent.
Exclusive and Inclusive Gateways allow the condition evaluation to be solved by an agent. To this end, the Gateway has the Condition agent property.