Starting the conversation with the chatbot

Official Content

The conversation with the robot will begin as soon as the user enters some keywords or expressions that the Artificial Intelligence (AI) service understands to be his intention to talk.

Those utterances may be taken from the Trigger Messages of the Greetings Flow, which is predefined. 

image_20182289244_1_png

As a consequence of the Triggers Messages, the chatbot replies to the user using any of the Messages specified in the definition of the chatbot.

image_20182289528_1_png

If there is more than one, the Messages are selected randomly by the AI service intelligence.

So, the web chatbot may look as follows when the conversation starts:

image_2018727133559_1_png

Note that, in fact, any of the intents related to the Conversational Flows instance can be detected at first, the Greetings doesn't need to be the start of the conversation.

The default messages can also be configured in the Conversational Configuration (see Conversational Flows pattern settings).

Was this page helpful?
What Is This?
Your feedback about this content is important. Let us know what you think.